Drakware collects personal data to charge your order and ship it to you. Payments are processed through Stripe - you can view their policy here.
Data we collect:
We don't share your data with anyone other than Stripe. We will only send emails about your order. If you'd like us to delete your data, just let us know by emailing support at drakware.com.
We don't show any advertisements and we don't share any information with any advertisers.
Payments: Payments are processed through Stripe. Drakware never sees and definitely doesn't store your full credit card number. District of Columbia residents pay sales tax.
Shipping: Everything in the US ships USPS First-Class (for free!). Customers outside the US will have to pay $15 and any additional duties or VAT once it gets there.
Support: If you're having issues with a device you can email support at drakware.com and our customer support department will do their best to help you. Please keep in mind that Drakware is one person, so the support department may be busy building new devices. I'll respond as soon as I can!
Returns: If you're not happy with a product, send it back within 30 days of receipt and we'll issue a refund of the item price. Items must be in original condition unless damaged during shipping.
Please make sure your shipping address is correct.
Orders are given to USPS very soon after the label is created (usually the same day); if the tracking only says label created, rest assured we have given it to them and it is on the way, it may take some time to update.
We will not provide refunds or replacements for orders that are marked as delivered but are claimed to have not been delivered. If your order has not arrived but is marked delivered, please wait a few days to see if it shows up, contact your local post office, or if you are in a place with its own mailroom (university, office building, etc.) check there.
If an order is shipped but never arrives, is not marked as delivered, and is presumed to be lost, we may, at our discretion, provide a replacement or refund.
Drakware warrants that our products will be free from manufacturing defects for a period of thirty (30) days following the date of delivery to you. Drakware will replace or refund you for any confirmed defective product at our option.
This warranty will not apply if the product fails or is damaged after delivery to you due to accident, abuse, or misuse.
TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE, PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND DRAKWARE AND ITS SUPPLIERS MAKE NO WARRANTIES UNDER THIS AGREEMENT, EXPRESS, IMPLIED, OR STATUTORY, BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE UNDER OR IN CONNECTION WITH THE PRODUCTS. DRAKWARE DOES NOT WARRANT THAT THE PRODUCTS AND CONTENT WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL BE SECURE OR VIRUS-FREE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY DRAKWARE, ITS AGENTS OR OTHER REPRESENTATIVES OR EMPLOYEES SHALL IN ANY WAY INCREASE THE SCOPE OF DRAKWARE’S WARRANTIES UNDER THIS AGREEMENT. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, DRAKWARE AND ITS SUPPLIERS DO NOT MAKE, AND EXPRESSLY DISCLAIM, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATED TO ANY THIRD PARTY INTELLECTUAL PROPERTY, TECHNOLOGY OR INFORMATION PROVIDED AS PART OF THE PRODUCT OR DOCUMENTATION.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, DRAKWARE, AND ITS SUPPLIERS, SHALL NOT BE LIABLE TO YOU, OR ANY THIRD PARTY, FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND ARISING IN ANY WAY OUT OF USE OF THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES OR DATA, OR COSTS OF REPLACEMENT GOODS, EVEN IF DRAKWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.